A routine credit card statement review got me riled up. HSBC has sneaked a late charge of $55 and finance charge of $32.31 on me despite me having a giro arrangement! WTF is going on?
I called up the hotline. The CSO told me it's because I haven't paid my bill. Yeah true, but not my fault if giro decides to deduct late right?
(Technically, it's still my fault for not monitoring giro.)
The CSO replied that they would get to back to me with regards to waiving the late fees.
People, please do scrutinize your bills. You don't know when banks and merchants will try to slap some random charge on you and hope you didn't notice!
Sigh, HSBC is getting from bad to worse. First, the dining privileges are getting pretty unattractive already. No more stuff like subsidized movies, free ice-cream and abalone redemption.
This is the last straw that broke the camel's back. Time to demote it from its position of primary credit card.
No comments:
Post a Comment